situations from negative to positive?

situations from negative to positive?

Introduction
What is conflict? Why does it occur? What can be done to prevent it, and—perhaps more importantly—what can we learn from conflict? How can we transform conflict situations from negative to positive?

Conflict arises due to varied perspectives, belief systems, and values. It is natural and common to disagree and to experience conflict. However, there are important differences between constructive and destructive conflict. One tool for examining destructive conflict is what Hocker and Wilmot (2018) describe as “the four horsemen” of destructive conflict—criticizing, defensiveness, stonewalling, and contempt (p. 22).

Communication behaviors also play a critical role in conflict. Krauss and Morsella describe four paradigms of communication (as cited in Coleman, Deutsch, & Marcus, 2014). These paradigms are encoding/decoding, intentionalist, perspective-talking, and dialogic.

References
Coleman, P., Deutsch, M., & Marcus, E. C. (Eds.). (2014). The handbook of conflict resolution: Theory and practice (3rd ed.). San Francisco, CA: Jossey-Bass.

Hocker, J. L., & Wilmot, W. W. (2018). Interpersonal conflict (10th ed.). New York, NY: McGraw-Hill.

Demonstration of Proficiency
Conflict is part of our daily lives. Preparing yourself with the needed skills to handle conflict enhances your interpersonal skills and relationships. To understand conflict, you must begin by knowing what it is and how it affects your life.

By successfully completing this assessment, you will demonstrate your proficiency in the following course competencies and assessment criteria:

Competency 2: Apply theoretical perspectives on conflict.
Define conflict.
Describe communication behaviors that can lead to conflict.
Competency 3: Apply appropriate strategies to reduce or resolve conflicts.
Recommend a strategy to resolve interpersonal conflict.
Competency 4: Analyze the impact of conflict on relationship building in face-to-face, virtual, cyber, and group
communication.
Explain how communication behaviors affect interpersonal relationships.
Explain how individual differences contribute to interpersonal conflict.
Competency 6: Communicate effectively in a variety of formats.
Write coherently to support a central idea in appropriate APA format with correct grammar, usage, and mechanics.
Preparation