supervisor-staff-client relationships.

supervisor-staff-client relationships.

Communication is defined as “the exchange of thoughts, messages, or information, by speech, signals, writing, or behavior”, and can be broken into two parts—verbal and nonverbal (Marquis & Houston 2015). The mode of communication is critical to the perception of the message so picking the right mode of communication is very important. Most of the time people will believe nonverbal clues over verbal communication when the body language does not match the message. There are several types of nonverbal communication including space, eye contact, posture, and facial expression and timing. Ineffective communication is a common cause of conflict (Henry 2016). As the nursing supervisor, I would need to maintain composure verbally and non-verbally and be professional, direct, and honest with the nursing assistant. This is called assertive communication and the goal for me would be to get the message across clearly without bringing tension to any supervisor-staff-client relationships.
Communicating effectively with the anyone different than yourself always starts with respect, but men and women do communicate differently. In healthcare, women usually do not have administrative positions. Marquis & Houston state “differences in gender, power, and status significantly affect the types and quality of organizational and unit-level communication (2015).” When talking to the NA, stay objective and assertive but give the NA his opportunity to communicate as well. Open communication, good interpersonal communication, and assertive communication are all aspects needed to communicate effectively as a nursing supervisor in this situation.