Hardwiring Excellence 4

Post your commentary on the Hardwiring Excellence principle relating it to your future practice as a LNFA by midnight Wednesday and then ask a fellow student or the professor a question about their post and comment on one more post before midnight Sunday.What is the business case for patient satisfaction? Some argue that it is a nice soft thing to do, while others suggest that it actually improves the bottom line. What does the literature suggest? Are there any studies that assess the relationship between patient satisfaction and financial performance?